The challenges faced for owners and occupiers are those of the quality of service provided in relation to the everyday customer experience clients, leaseholders, occupiers, staff and even contractors enjoy. Whether this is the ability to get hold of your property manager be it in an emergency of a flood or to assist with overcoming the hurdles of a flat sale; the contentment and loyalty of your staff; in the timely, professional and effective replies to enquiries; in the improvement of facilities, procedures, the creation of standards and records for the building and the careful budgeting and controlled spending of service charge funds.
SHW manages leasehold blocks of flats for Residents' Management Companies, for third party freeholders, and for investing owners. We have considerable experience in managing multi-tenure, mixed use developments, and private estates across the Midlands, London, and the South East.
Our Property Management teams are based in London, Croydon, Brighton and Eastbourne. These teams are supported by our Accounts Team based in Brighton. All our managers are IRPM qualified, most are also RICS qualified. We encourage and indeed sponsor our assistants to undertake formal training to prepare for the IRPM examinations which is how a property management qualification is obtained. We provide a comprehensive professional service in accordance with best estate management practice to a variety of clients, including National Developers and House Builders, Institutional freehold investors, Resident Management Companies and Right to Manage Companies. We are Corporate Members of the Association of Residential Managing Agents, ARMA and follow the RICS approved Code of Conduct. In the interests of good customer service, we follow a recognised complaint handling procedure following guidelines from the RICS, ARMA and SOS (Surveyors Ombudsman Service). We are regulated by the RICS for the conduct of insurance business, license number 10.
"Once SHW were fully in control, they reviewed all our contracts and got us some impressive deals to help manage the gardens, the lifts, the electric gate, as well as sorting out the communal utilities. The Chairman of the Directors meets with the company in person every month and there is an annual AGM in December, but an SHW contact is always at the end of the phone or email whenever we need them"