We operate a formal complaints handling procedure to deal with complaints relating to our service. The procedure is in accordance with the requirements of our governing body, the Royal Institution of Chartered Surveyors (RICS) and complies with Rule 5 of the Rules of Conduct

Further Information

Details of this procedure are available from the Complaints Handling Officer at complaints@shw.co.uk

 

We are also members of the Property Redress Scheme for all matters relating to residential leaseholds and agency, which provides for the resolution of any consumer complaints that are not satisfactorily resolved between the parties. https://www.theprs.co.uk.

 

If you remain dissatsfied with any aspect of our internal handling of your complaint and/or your complaint is relating to all surveying services to consumers; except estate agency, lettings agency or property management, then the dispute process run by RICS, the Centre for Effective Dispute Resolution (CEDR), is approved to handle these disputes. For complaints of a business nature, CEDR Solve is the redress mechanism to contact. https://www.cedr.com

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Joinery firm sets up business on Mill Lane, Croydon

8 December 2023

Joinery firm sets up business on Mill Lane, Croydon

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SHW secures strategic London office space for Taylor Woodrow

4 December 2023

SHW secures strategic London office space for Taylor Woodrow

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2023 Autumn Statement – Business Rates Announcement shows up historic flaws in the system

24 November 2023

2023 Autumn Statement – Business Rates Announcement shows up historic flaws in the system

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Meet the Team with Martin Clark

23 November 2023

Meet the Team with Martin Clark

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SHW announces the intake of two Senior Architects.

20 November 2023

SHW announces the intake of two Senior Architects.

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Blueleaf Care homes in on Arrow Point, Crawley

17 November 2023

Blueleaf Care homes in on Arrow Point, Crawley

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A new edition of RICS Valuation – Global Standards: UK national supplement introduces rotation rules for valuations

15 November 2023

A new edition of RICS Valuation – Global Standards: UK national supplement introduces rotation rules for valuations

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SHW brings Eastbourne warehouse space to the market

14 November 2023

SHW brings Eastbourne warehouse space to the market

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Charities Act changes

13 November 2023

Charities Act changes

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SHW employees give a massive round of ‘a-paws’ to the Mental Health Team following Stress Awareness Week.

13 November 2023

SHW employees give a massive round of ‘a-paws’ to the Mental Health Team following Stress Awareness Week.

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Railing against ‘Boring Buildings’

9 November 2023

Railing against ‘Boring Buildings’

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Office market amps up at AMP House, Croydon

9 November 2023

Office market amps up at AMP House, Croydon

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SHW sells Hailsham warehouse to Sussex-based removals and storage firm

8 November 2023

SHW sells Hailsham warehouse to Sussex-based removals and storage firm

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SHW’s graduates clock up two more APC passes

8 November 2023

SHW’s graduates clock up two more APC passes

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Newly refurbished warehouse to let in Newhaven

7 November 2023

Newly refurbished warehouse to let in Newhaven

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SHW appointed to manage The Urban Building, Slough

6 November 2023

SHW appointed to manage The Urban Building, Slough

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SHW’s planning team secures change of use to convert redundant commercial building into residential

3 November 2023

SHW’s planning team secures change of use to convert redundant commercial building into residential

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SHW completes long-term letting at Queens Road, Brighton

2 November 2023

SHW completes long-term letting at Queens Road, Brighton

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SHW ties up twin letting at Twin Bridges

1 November 2023

SHW ties up twin letting at Twin Bridges

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SHW brings rarely available trade / warehouse space to the Brighton market

31 October 2023

SHW brings rarely available trade / warehouse space to the Brighton market

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