Complaints

We operate a formal complaints handling procedure to deal with complaints relating to our service. The procedure is in accordance with the requirements of our governing body, the Royal Institution of Chartered Surveyors (RICS) and complies with Rule 7 of the Rules of Conduct for Firms

Details of this procedure are available from the Complaints Handling Officer at complaints@shw.co.uk

 

We are also members of the Ombudsman Services:Property, which provides for the resolution of any consumer complaints that are not satisfactorily resolved between the parties. The Ombudsman Services:Property website is: http://www.ombudsman-services.org. If you remain dissatisfied with any aspect of our internal handling of your complaint and/or separate review, then we can discuss whether we can agree to go to mediation according to either the Centre for Effective Dispute Resolution (CEDR) or the mediation process run by RICS.

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