Complaints

We operate a formal complaints handling procedure to deal with complaints relating to our service. The procedure is in accordance with the requirements of our governing body, the Royal Institution of Chartered Surveyors (RICS) and complies with Rule 5 of the Rules of Conduct

Further Information

Details of this procedure are available from the Complaints Handling Officer at complaints@shw.co.uk

We are also members of the Property Redress Scheme for all matters relating to residential leaseholds and agency, which provides for the resolution of any consumer complaints that are not satisfactorily resolved between the parties. https://www.theprs.co.uk.

If you remain dissatsfied with any aspect of our internal handling of your complaint and/or your complaint is relating to all surveying services to consumers; except estate agency, lettings agency or property management, then the dispute process run by RICS, the Centre for Effective Dispute Resolution (CEDR), is approved to handle these disputes. For complaints of a business nature, CEDR Solve is the redress mechanism to contact. https://www.cedr.com

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