Complaints

If you wish to submit a complaint then please use this form: Complaints Form

We are also members of the Property Redress Scheme for all matters relating to residential leaseholds and agency, which provides for the resolution of any consumer complaints that are not satisfactorily resolved between the parties. https://www.theprs.co.uk.

If you remain dissatsfied with any aspect of our internal handling of your complaint and/or your complaint is relating to all surveying services to consumers; except estate agency, lettings agency or property management, then the dispute process run by RICS, the Centre for Effective Dispute Resolution (CEDR), is approved to handle these disputes. For complaints of a business nature, CEDR Solve is the redress mechanism to contact. https://www.cedr.com

GDPR

If your complaint specifically relates to data protection please state this when completing the above form. Where a complaint relates to the collection, use, sharing, or access to personal data, it will be managed in accordance with the requirements of the Data (Use and Access) Act 2025 (DUAA) and SHW’s data governance procedures. This includes assessment against lawful basis, transparency, data minimisation, and individual access rights. Individuals should clearly identify any data-related concerns to enable appropriate review under the DUAA framework, including, where relevant, rights requests or challenges to data handling decisions.

If, once you have received our response to your complaint, you remain dissatisfied, you have the right to complain to the UK Supervisory Authority whose contact details are: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. www.ico.org.uk